Picking an HVAC contractor is an important decision that you shouldn’t make without doing some research to make sure you’re making the correct choice.
First, choose a contractor who will ask you about your wants and needs and then listen to you. With that tidbit, they should be able to show you up to four options from which you can pick.
When they arrange your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make sure that it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in between. You could get the highest rated system, but if it’s improperly installed you may not get top-of-the-line performance.
Here are some other questions to help you make the best selection while searching for your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and thorough tests developed by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace of mind knowing your contractor has completed in-depth professional training.
Have you seen references or referrals?
A professional HVAC company should be able to provide you with a list of recent customers that you can talk to and confirm the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their trade and will be able to offer referrals for previous work.
Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most useful recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do good work for you too.
Have you verified they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason a lot of states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help circumvent any potential issues.
When should you ask about these questions?
The best time to ask questions and pick an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s running properly and schedule your annual maintenance.
Your family’s health, comfort and safety is our business at Phelps Heating & Cooling, Inc. in Hodgenville. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 270-358-3167. We look forward to becoming your partner in keeping your system running safely and efficiently.
